FAQ

On our website, you can deposit and withdraw with Interac, Bank cards (MasterCard, VISA), Crypto (Bitcoin, Tether, Dogecoin).

Note that the deposit and the withdrawal methods should coincide (https://gj1.casino/deposit_policy).

Deposit limits depend on the payment method.

Minimum deposit Interac, Bank cards: 30 CAD

Minimum deposit Crypto: 50 CAD

Maximum deposit: 1500 CAD

If the deposit you want to make exceeds the max limit, you can make several transactions.

It usually takes a few seconds for the money to be credited to your gaming account. However, this mainly depends on the bank payments processing.

Minimum and maximum deposit amounts to receive a bonus are often individual and depend on the type of bonus you want to receive. Specific conditions for each bonus can always be found by clicking the “View details” button. For example, for the 1st deposit bonus, the minimum deposit amount is 30 CAD and the maximum deposit amount is 1000 CAD.

On our website, you can deposit and withdraw with Interac, Bank cards (MasterCard, VISA), Crypto (Bitcoin, Tether, Dogecoin).

Note that the deposit and the withdrawal methods should coincide (https://gj1.casino/deposit_policy).

In order to make a withdrawal request, the client should:

a) Confirm their email address and phone number in their profile (profile->security) (see clause 2 of the Deposit and Withdrawal Policy, https://gj1.casino/deposit_policy)

b) Complete the KYC process. To do this, the client should send the list of required documents to [email protected] (for more details, see the KYC Policy https://gj1.casino/kyc_policy)

c) Due to the anti-fraud policies, you can't make a withdrawal request earlier than in 15 minutes since your last bet.

d) Note that if you have active bonuses on your account and you want to withdraw your real balance, your entire bonus account will be reset to zero (see clause 8 of the Bonus Policy, https://gj1.casino/bonus_policy)

e) Note that you can withdraw funds from your account if the deposited funds have been wagered at least once before requesting a withdrawal of funds (see clause 5 of the Deposit and Withdrawal Policy, https://gj1.casino/deposit_policy) The administration has the right to refuse any withdrawal request in cases where the player has made a deposit and is trying to withdraw their money without any gaming activity, or in cases where the total amount of bets made from the last deposit does not meet the minimum required amount

You can cancel your withdrawal request here: https://gj1.casino/cashier/withdraw

The minimum withdrawal amount is 50 CAD The maximum withdrawal amount is: 1500 CAD per day, 7500 CAD per week, 22500 CAD per month for players whose deposits exceed 375 CAD over the last 30 calendar days. The maximum withdrawal amount is: 750 CAD per day, 3750 CAD per week, 11250 CAD per month for players whose deposits do not exceed 375 CAD over the last 30 calendar days (for more details, see clause 6 of the Deposit and Withdrawal Policy, https:/ /gj1.casino/deposit_policy)

Most withdrawal requests are processed on the same day. However, in some cases the company reserves the right to increase the processing of requests up to 5 business days. Withdrawal requests are not processed on the weekends. Once the request has been processed by the finance department, the transfer will be sent to your account The timing of crediting depends on your bank or your payment system. Funds are usually credited on the same day Please note that in some cases, funds crediting can take up to 15 (fifteen) days from the date of sending the request (see clause 2 of the Deposit and Withdrawal Policy, https://gj1.casino/deposit_policy)

At the moment, we do not have no-deposit bonuses or freespins. Minimum and maximum deposit amounts to receive a bonus are often individual and depend on the type of bonus you want to receive. Specific conditions for each bonus can always be found by clicking the “View details” button. For example, for the 1st deposit bonus, the minimum deposit amount is 30 CAD and the maximum deposit amount is 1000 CAD

We have a welcome package of 4 welcome bonuses for the first 4 deposits

1) Up to C$1,000 + 200 FS on your first deposit Bonus amount: 100% of the deposit and 200 free spins within 10 days from the moment of registration for the Gates of Olympus slot Minimum deposit: 30 CAD, maximum deposit: 1000 CAD Wagering requirements (wager): 40 Offer validity period: 10 days from the date of registration, bonus wagering period: 5 days from the date of receipt

2) Up to C$750 on your second deposit Bonus amount: 75% of the deposit made Minimum deposit: 30 CAD, maximum deposit: 1000 CAD Wagering requirements (wager): 45 Offer validity period: 10 days from the date of registration, bonus wagering period: 5 days from the date of receipt

3) Up to C$500 on your third deposit Bonus amount: 50% of the deposit made Minimum deposit: 30 CAD, maximum deposit: 1000 CAD Wagering requirements (wager): 60 Offer validity period: 10 days from the date of registration, bonus wagering period: 5 days from the date of receipt

4) Up to C$1250 + 25 FS on your fourth deposit Bonus amount: 125% of the deposit and 25 free spins on STARBURST slot Minimum deposit: 30 CAD, maximum deposit: 1000 CAD Wagering requirements (wager): 40 Offer validity period: 10 days from the date of registration, bonus wagering period: 5 days from the date of receipt

You can see all the available bonuses in the “Promotions” section https://gj1.casino/offers. You can find this section in the main menu or in the footer of the site (in the Quick links section)

All bonuses are subject to wagering requirements, the user should wager a certain amount in order to be able to withdraw bonus funds and any winnings associated with those funds. Unless otherwise stated in the applicable promotion terms, all bonuses and any winnings earned through such bonus can only be withdrawn after a total of at least thirty (30) times the original bonus amount received has been wagered. . For example, to withdraw a €10 bonus and any associated winnings, the user must wager €300 on the bonus account and meet all other applicable conditions (see clauses 4 and 5 of the bonus policy, https://gj1.casino /bonus_policy)

For example, to play the bonus you need to place bets for an amount of (YOUR BONUS * 40 wager = XX CAD). This is the amount of bets, but it is not the amount of deposits. Bets can be winning or losing. All bonuses will be played in turn after the real balance is spent. You can track your bonus game percentage here: https://gj1.casino/profile/bonuses

If the client's account has both real and bonus money, then the real funds will be used first. The bonus account will only be used if the client's real account balance is empty. This does not apply to the free spins, which can be used at any time (see clause 2 of the bonus policy, https://gj1.casino/bonus_policy)

Most likely, you placed bets of more than 7 euros (more than 10 CAD), which are not taken into account for wagering the bonus (see clause 6 of the bonus policy, https://gj1.casino/bonus_policy)

If user has more than one bonus received at the same time for which the wagering requirements have not yet been met, all bets placed using the bonus account will meet the wagering requirements of the first bonus received, and only after the wagering requirements for that bonus have been met will the user begin to wager the second or subsequent bonuses received (see clause 7 of the bonus policy, https://gj1.casino/bonus_policy)

All the received bonuses, including the active bonus (which is currently being wagered) can be found in the personal account, “Bonuses” section https://gj1.casino/profile/bonuses

You can always delete any bonus received in your personal account https://gj1.casino/profile/bonuses You can delete the current active bonus in your personal account https://gj1.casino/profile/bonuses. Automatically, the next bonus received will become active and you will start wagering it

In addition to the main GJ Casino bonus program, the selected heroes will help you constantly receive additional bonus offers depending on your preferences, as well as GoodJobs during the game:

a) Noah: I will help you to get the best deposit bonuses as often as possible, so you can stay in the game as long as possible and increase your chances of winning!

b) Emma: I will help you to get the maximum number of freespins so you can try all our best games, don't miss out on any new products and get the most fun out of the game!

c) Liam: I will protect you if you lose and provide you with up to 10% cashback with real money!

Each of the selected heroes additionally allows the client to participate in a unique loyalty program and receive GoodJobs during the game, which can be exchanged for real money (see section 5. LOYALTY PROGRAM)

You choose a hero at the registration stage

You can change your hero once a calendar month in the Profile -> Loyalty section https://gj1.casino/profile/loyalty. To do this, you need to select a hero and click on the “Activate” button.

You can delete a hero at any time in the Profile -> Loyalty section https://gj1.casino/profile/loyalty. To do this, click on the “Delete hero” button. It will be possible to connect the hero again in the next calendar month. Remember that by deleting a hero, you will no longer receive additional bonus offers, as well as GoodJobs during the game

GoodJobs is the internal currency of GJ Casino, which the casino gives to players for active and beautiful game

You can easily exchange any amount of GoodJobs for real money In your personal account at any time !!! You can try it right now - it's easy! profile->loyalty https://gj1.casino/profile/loyalty

All your GoodJobs are kept in your personal account profile->loyalty https://gj1.casino/profile/loyalty. There you can exchange GoodJobs for real money in 1 click

GoodJobs never run out (they have no expiration date), so collect GoodJobs and exchange your GoodJobs in the store for real money at the best rate!!! The more GoodJobs you accumulate, the better the exchange rate!!!

You will receive Cashback after it has been calculated. Cashback is calculated based on the loss amount starting from the previous week from Monday at 5:00 PM (UTC-4) to Monday at 4:59 PM (UTC-4) in all games.

Your Cashback percentage depends on your real losses sum for the previous week.

The total amount of received Cashback cannot exceed 15% of the total deposit amount of the previous week, and is limited according to your Cashback Level as shown above.

All Cashback comes with a 3x wagering requirement.

Cashback is automatically credited to your bonus balance once a week

Passport or ID card: clear images, both sides

Selfie with passport or ID card: high-quality (non-blurred) full image of the face and passport/ID; a bright image, without shadows on the face or glare on the document; the face is positioned directly into the camera; all document data (number, full name, place of issue, etc.) are clearly readable in the photo and are not covered by hands or other parts of the body

Proof of address: payment of utility bills/telephone bill/internet bill (with the player’s address and full name); or a bank account statement (with the player’s name, bank account number, bank logo and website URL)

Both sides of bank card photo (only the player’s name and the first 6 and the last 4 digits should be visible, the rest of the digits as well as CVC code should be covered). If you deposit via crypto, please provide a screenshot from your cryptocurrency wallet as well as the transaction hash for any of the deposits.

On our website you can additionally enable two-factor authentication via email code.

For this purpose, click the tumbler, if your email is activated you will receive an email with the code, fill in this code in the field. After that, the code will be requested every time you are logging in.

If you are logged in, you can disable 2fa by switching the tumbler. If you are not logged in and cannot receive the code, please contact support.

I'm sorry, but unfortunately, certain games on our website are currently inaccessible from your location. To enjoy these games, you might consider connecting through an IP address from a different region or using an application that allows you to adjust your location. We sincerely apologize for the inconvenience caused by the game restriction in your region. Please note that all games on our site are fully functional. If you have any other questions or concerns, please feel free to reach out to us. We are here and ready to assist you in any way we can.

First, please try to clear browser cache, relogin, turn off VPN if you use one. If this does not help, please send your account id, name of the game and the error screenshot to the chat, our agents will help

First, please try to clear browser cache, relogin, turn off VPN if you use one. If this does not help, please send your account id, name of the game and the error screenshot to the chat, our agents will help

Please send your account id, name of the game, stake amount, date and time of the bet, detailed description of the situation and the error screenshot to the chat, our agents will help.