KYC POLICY OF Lavagames B.V.
Last updated: 01/11/2023
1. When a user makes an aggregate lifetime total of deposits exceeding EUR 2000 (in the respective currency equivalent) or requests a withdrawal of any amount inside the www.gj.casino and other such similar websites owned by the Company Platform, then it is compulsory for them to perform a full KYC process.
2. During this process, the user will have to input some basic details about themselves and then upload:
- A copy of Government Issued Photo ID (in some cases front and back depending on the doc)
- A selfie of themselves holding the ID doc
- A bank statement/Utility Bill not older than three months and stating your current residential address
3. Once uploaded, the user will get a “Temporarily Approved” Status and the documents will now be on our side, and the “KYC Team” will have 24hrs to go over them and email the user about the outcome:
- Approval
- Rejection
- More information needed – No change in Status
4. When the user is on “Temporarily Approved” Status then:
- They can use the platform normally
- They cannot deposit more than EUR 500 (in the respective currency equivalent) in aggregate total
- They cannot complete any withdrawal
5. If the deposit was made with the use of the bank card we may request the photo of the card from both sides (the CVC code shall not be visible) in order to verify the card belongs to user.
6. In order to apply the AML and compliance procedures we may request the proof of your income (with the certified translation into English), the statement of the payment system through which the deposit was done or some other documents that we suppose to be necessary in each case.
7. It is possible for us to request you to go through video/telephone interview.
Guideline for the “KYC Process”
1. Proof of ID
- Signature Is there
- Country is not a Restricted Country: United States of America and its territories, France and its territories, Netherlands and its territories and countries that form the Kingdom of Netherlands including Bonaire, Sint Eustatius, Saba, Aruba, Curacao and Sint Maarten, Australia and its territories, United Kingdom of Great Britain, Northern Ireland, Spain and Cyprus.
- Full Name matches client’s name
- Document does not expire in the next 3 months
- Owner is over 18 years of age
2. Proof of Residence
- Bank Statement or Utility Bill
- Country is not a Restricted Country: United States of America and its territories, France and its territories, Netherlands and its territories and countries that form the Kingdom of Netherlands including Bonaire, Sint Eustatius, Saba, Aruba, Curacao and Sint Maarten, Australia and its territories, United Kingdom of Great Britain, Northern Ireland, Spain and Cyprus
- Full Name matches client’s name and is same as in proof of ID
- Date of Issue: In the last 3 months
3. Selfie with ID
- Holder is the same as in the ID document above
- ID document is the same as in “1”. Make sure photo/ID number is the same
4. Banking/payment card
- There is the photo of both sides
- No CVC code is visible
- There is the name indicated, the numbers etc.
Notes on the “KYC Process”
1. When the KYC process is unsuccessful then the reason is documented and a support ticket is created in the system. The ticket number along with an explanation is communicated back to the user.
2. Once all proper documents are in our possession then the account gets approved.
“Other AML measures”
1. If a user has not passed full KYC then they cannot make additional deposits or withdrawals of any amount and their account may be closed within 14 (fourteen) calendar days.
2. If a user has passed the KYC process successfully then:
2.1. There is a deposit limit per transaction (max EUR 2000 in the respective currency equivalent)
2.2. Prior to any withdrawal there is a detailed algorithmic and manual check on the activity and balance of the user to see if the amount withdrawn is a result of proper activity in the platform.
3. Under no circumstances may a user transfer funds directly to another user.
4. We reserve the right to request any additional documents we may suppose to be necessary and adequate in each case.