REFUND POLICY
Last updated: 01/11/2023
The following policy describes the refund practices for the Casino. This refund policy is an attachment to our Terms and Conditions. Please read and ensure understanding of both documents before playing.
1. No refund can be completed once the alleged deposit (including the bonus) has been played using the services of Casino.
2. A refund request will only be considered if it is requested within the first twenty-four (24) hours of the alleged transaction, or within thirty (30) days if a player alleges that another individual (or a minor) has accessed his/her player account.
3. We reserve the right to withhold any refund or reverse transaction until the identity of the player account user is adequately established to our satisfaction, in order to ensure that any payment made to Casino will be honored after a refund has been made. You agree to provide, in case we demand, a notarized identification, or any other certified identification in accordance with the applicable laws of your jurisdiction. We shall additionally ask the information on your current address, and ownership of the payment methods used to add funds. In some cases, we can request an extended list of documents. The review of the refund request will be put on hold until all of the requested documents have been provided, and we can verify your identity and ownership of payment methods. If such notarized or certified identification and the other requested information are not provided within five (5) days upon our request, then such refund or reverse transaction shall not be effected, your player account shall be closed and you shall forfeit all funds in your player account, such decision shall be final, binding and not subject to appeal.
4. If you have funded your account with a credit card we reserve the right to pay all withdrawal requests up to the total amount deposited as refunds against the purchases you have made. If your withdrawals exceed the total amount deposited, any excess amount will be paid to you via one of our alternative methods available in the cashier.
5. If any credit card purchases are considered to carry an unacceptable risk for security or legal reasons either by our credit card processors or by our Casino managers, the Casino will initiate refunds for all such transactions back to the credit card, and notify all the appropriate authorities and parties.
6. Note that the refund amount cannot be less than EUR 10 (in the respective currency equivalent). If your balance is less than the minimum amount, we will not consider your request. The fees related to the processing of the refund payments can be deducted from the total amount to be refunded.
7. If you want to block your account, please get in touch with our support team (email address: [email protected]).
8. If you decide to block your account while having real funds left on your balance, we advise you to create a withdrawal request first.
9. It is not possible to withdraw funds from a blocked account. If there is a refund request from a blocked account, the potential refund amount cannot exceed the sum of the deposits of the last gaming session.
10. After 30 (thirty) days from the moment the account was blocked, if there was no request for a refund, all funds remaining on the blocked account’s balance will be debited.
11. If you are not satisfied with your experience using our services and decide to request a refund of funds left on the balance of your account, kindly note that we will deduct all winnings and bonuses before calculating the amount to be refunded.
12. Whatever reason there is for the refund, the approved refund shall be effected within not more than 90 (ninety) calendar days.
13. If you have any questions, problems or would like to get more information on the terms of refund as well as ask for the refund, please contact our support: [email protected]